FAQs
WHEN TO ORDER
Stationery Suites
Please place your order 6 to 9 weeksbefore you plan on mailing them out. This gives us both time to obtain your details, proof approval correspondence, print + production, and deliver them to you with enough time for guest responses. Use our guide below to help with your planning; click on your wedding month to find out when to order and mail your invitations.
Use our guide below to help with your planning; click on your wedding month to find out when to order and mail your invitations.
January
- Save the Dates: Order in May / Mail in August
- Invitations: Order in August / Mail in October
- Day of Stationery: Order in November
February
- Save the Dates: Order in June / Mail in September
- Invitations: Order in September / Mail in November
- Day of Stationery: Order in December
March
- Save the Dates: Order in July / Mail in October
- Invitations: Order in October / Mail in December
- Day of Stationery: Order in January
April
- Save the Dates: Order in August / Mail in November
- Invitations: Order in November / Mail in January
- Day of Stationery: Order in February
May
- Save the Dates: Order in September / Mail in December
- Invitations: Order in December / Mail in February
- Day of Stationery: Order in March
June
- Save the Dates: Order in October / Mail in January
- Invitations: Order in January / Mail in March
- Day of Stationery: Order in April
July
- Save the Dates: Order in November / Mail in February
- Invitations: Order in February / Mail in April
- Day of Stationery: Order in May
August
- Save the Dates: Order in December / Mail in March
- Invitations: Order in March / Mail in May
- Day of Stationery: Order in June
September
- Save the Dates: Order in January / Mail in April
- Invitations: Order in April / Mail in June
- Day of Stationery: Order in July
October
- Save the Dates: Order in February / Mail in May
- Invitations: Order in May / Mail in July
- Day of Stationery: Order in August
November
- Save the Dates: Order in March / Mail in June
- Invitations: Order in June / Mail in August
- Day of Stationery: Order in September
December
- Save the Dates: Order in April / Mail in July
- Invitations: Order in July / Mail in September
- Day of Stationery: Order in October
Orders & Services
When do I order signage for my event?
The duration of the production timeline is contingent upon whether you make additional purchases of products within the same suite as your signage. If you make such purchases, we will adhere to the established 6-to-9-week timeline that applies to stationery products. However, if your purchase is limited to standalone signage items, the timeline will be reduced to 2-4 weeks, subject to the specific product and the current capacity of our shop.
Do you offer rush services?
We love the thrill of a rush project! We can’t guarantee we will have the capacity, but if we can make it happen, we will! Email design@kcehouse.com with all the details and we will reply promptly!
How much is shipping?
Shipping is free for purchases over $100. We offer domestic and international shipping. See product pages for specific shipping and turnaround times.
Do you offer invitation mailing services?
Our services do not include mailing. Instead, we meticulously package and ship each component of your invitation suite, so it’s foolproof to assemble and ship to your guests.
Can I buy the digital files of your suites?
We do not sell our printed or fabricated products as digital design files.
Can I provide my own design files for custom orders?
Yes, we love collaborating with our clients in various creative capacities. Should you possess specific elements such as files, fonts, colors, or illustrations that you desire to be incorporated into your design, kindly include them within your inquiry form. By doing so, we can seamlessly integrate these elements into the proposal we present back to you.
How many invitations should I order?
We recommend purchasing an invitation contingency of ten percent (10%) of your total guest count. As a reminder, count addresses rather than the number of guests when determining the invitation contingency.
It is advisable to order 10% extra invitations to account for unexpected invitees. Remember to count addresses when calculating this additional amount, not the total number of people invited.
Is there a minimum order quantity for stationery suites?
When ordering items like invitation sets, save-the-date cards, and fancy dinner menus, we have a minimum of 50 units. But if you're looking for something smaller, just add a note through the product page, and we'll get back to you with a new quote. Easy peasy!
Can I change the quantity of my order after it is placed?
Once your order is placed, we cannot adjust the invitation count to a smaller quantity. In some cases, if we notify our print production partner in time, we can add more invitations to your order for an additional cost. This also depends on whether we have enough materials in stock to print the additional quantity. That said, we will always do what we can to help! Shoot us an email, and we will get back to you promptly!
What if I need to cancel my order?
Order cancellations are permissible within 24 hours of semi-custom order placement for a full refund. Add 50% For custom orders, please reference your contract for terms. Notwithstanding, we acknowledge that unforeseen obstacles, modifications, and other complications can arise during the planning process. Should you encounter exceptional circumstances, we encourage you to contact us directly.
Do you offer hand-made paper products?
We use readily available cotton paper with abundant texture for our site products to ensure quick turnaround times. The edges are hand-torn to mimic the aesthetic of hand-made paper. However, we do work with hand-made paper for custom projects.
Is printing or fabrication done in-house?
We only partner with vendors who share our passion for high standards and values. They are leaders in all facets of their fields and are renowned for their exceptional customer service. Our strict vendor selection process includes assessments of creative resourcefulness, quality control, expertise, professionalism, and ethical business practices. We seek partners who prioritize customer service and consistently maintain professional standards.